Learning and Development

  • Behavioural-based Interviewing
  • Business Planning Workshop
  • Change Management - "Iceberg is Melting"
  • Coaching - A Leadership Skill
  • Developing Balanced Scorecard
  • Developing Effective Trainer / Facilitator
  • Developing Human Capital Strategic Plan
  • "Developing the Leader Within You" by John C Maxwell
  • Developing Total Company Training Plan
  • Experential Training Games
  • How To Make Learning Stick
  • Human Resources Scorecard
  • "Living Your Dreams - Online for Life" by Bob Urichuck
  • Managing Your Sales Team
  • Mapping and Developing Competency Models
  • Mentoring Effectively
  • Moving Up the Organization Hierarchy
  • Service Culture Series by Service Quality Institute, USA - Video-based Learning
  • Service Excellence - Disney Way
  • System Thinking
  • "Velocity Selling" by Bob Urichuck
  • "Who Moved My Cheese" by Spencer Johnson